We collect non-identifiable data such as device type, browser, pages viewed, time on site, and referral sources.
If you use Facebook or Google to log in, we may receive basic profile info like your name and email, in line with their privacy rules.
To personalise your shopping experience and help us improve localised services and promotions.
IYes, we use tools like Google Analytics and Meta Pixel to track browsing behaviour for optimisation purposes.
Yes, we store this info to help you access saved items later and to send gentle reminders if opted in.
We retain details you provide (name, email, order ID) along with the conversation for quality assurance and follow-up.
We may share limited data with analytics tools, customer service software, marketing platforms, and fraud prevention systems.
In some cases, yes (e.g. Mailchimp, Stripe). All transfers comply with GDPR-approved mechanisms, like SCCs.
Only for advertising (e.g. Meta, Google Ads) and only if you’ve consented. These platforms may show tailored ads based on your browsing.
Yes, if your rights or freedoms are at risk, we will notify you within 72 hours of becoming aware of the breach.
Yes, contact us and we’ll provide a list of key processors and why they access data.
No, they only receive limited, purpose-specific data necessary for their service (e.g. delivery address for couriers).
You can update cookie settings, opt-out of marketing, or request data changes anytime by contacting our support.
Yes, you can object to processing for marketing or profiling purposes and we will act accordingly.
Yes, under GDPR you can request a machine-readable copy of the data we hold about you.
You can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK at ico.org.uk.
No. You can still shop with us. Withdrawing marketing consent doesn’t affect your ability to place or receive orders.
No, our site is not intended for children under 16, and we do not knowingly collect their data.
If we become aware a user is under 16, we delete their data and cancel any order in line with child data protection rules.
Yes, guardians can contact us to request data deletion if a child’s data was mistakenly submitted.
Currently no, but we rely on user honesty and legal disclaimers during checkout and newsletter signup.
Yes, they’re designed for general audiences, but we avoid knowingly marketing to anyone under 16.
Yes, we follow stricter protection guidelines as set by the ICO when child data is involved.
No decisions like credit or eligibility are automated. We may use automation for emails or abandoned carts.
Yes, basic segmentation may be used (e.g. new customers, past buyers) to personalise offers—only with your consent.
Yes, we may segment users by activity (e.g. frequent shopper, viewed items) to improve marketing.
Yes. Contact us and we will ensure you’re removed from profiling segments used for marketing.
No. Any tools used are for content suggestions or service recommendations, not critical decision-making.
We encourage users to update their details regularly. We also run periodic audits for accuracy.
At Itruwin, your privacy is not just a policy—it’s a promise. We comply with all UK and EU data laws, and our privacy standards are designed to protect your rights.
- We never use your data beyond what you consent to.
- You have full control over your marketing preferences.
- Data is stored securely and deleted when not needed.
- Third-party access is always limited and justified.
- We stay fully compliant with UK GDPR regulations.