- Orders & Acceptance
Order confirmation constitutes acceptance. We reserve rights to cancel orders for stock errors, pricing mistakes, or fraud. Full refunds issued immediately.
- Pricing & Payments
Prices in GBP include UK VAT. International duties excluded. Payment processed via SSL-encrypted gateways. We never store card details.
- Delivery Policy
UK: 2-5 business days. Tracking provided upon dispatch. Delays from force majeure exempt.
- Returns & Refunds
14-day returns from delivery. Items must be unworn with tags. Refunds processed in 5 days. Sale items/gifts non-refundable.
- Intellectual Property
All designs, logos, and content © iTruWin 2025. Unauthorized use triggers legal action. Customer photos may be featured with credit.
- Governing Law
Governed by English law. Disputes settled in London courts. EU consumers retain statutory rights under Consumer Rights Directive.
Email returns@itruwin.com with order number. We’ll send a prepaid UK label. Pack securely with original documents. self-ship to iTruWin Returns, 62, Ashley road thornton heath, CR7 6HU, UK. Refunds issued upon inspection.
Notify us within 48 hours with photos/video. We’ll arrange collection and replacement. Excludes damage from wear, accidents, or modification. Repairs may incur fees.
Requests within 1 hour of purchase: email support@itruwin.com. Post-dispatch changes impossible. Expedited orders cannot be altered.
- Limitation of Liability
iTruWin’s liability capped at order value. Excludes indirect/consequential losses. While jewellery is hypoallergenic, we disclaim liability for allergic reactions. Professional appraisals recommended for valuation. Gemstone images represent general quality; natural variations occur.
- Policy Amendments
Terms updated quarterly; check date stamp below. Continued use implies acceptance. Material changes notified via email 30 days prior. Archived versions available upon request.
- Contact Information
Legal notices to: iTruWin, 62, Ashley road thornton heath, CR7 6HU, UK. Queries: support@itruwin.com. Complaints resolved within 14 days.
- Severability
If any clause is invalid, others remain enforceable. UK courts will reinterpret invalid provisions to nearest lawful intent.
- Entire Agreement
These terms supersede prior agreements. Modifications require written consent from iTruWin directors. Email confirmations insufficient.
- Waiver
Delayed enforcement of rights doesn’t constitute waiver. Single concession doesn’t prevent future strict enforcement.